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For your peace of mind.
Complaints Policy
While we always strive to give our customers outstanding service, we acknowledge that mistakes can occasionally occur.
When this occurs, we aim to fix the issue as soon as it is reported.
We believe in building long-lasting relationships with our customers, and that means standing by them even when things go wrong. If you have a complaint, we want to hear it. We are committed to addressing any issues you may have and finding a resolution that satisfies both parties.
The first step in our process is to acknowledge receipt of the complaint. We will let you know that we have received your complaint and provide you with an estimated timeframe for resolution. This is typically done via email or phone, depending on the contact information provided.
Next, we will investigate the complaint thoroughly. This may involve gathering additional information, speaking with relevant parties, or reviewing documentation related to the complaint. We will keep you informed throughout the investigation process, providing regular updates on our progress.
Once the investigation is complete, we will provide you with our findings and any proposed resolution. We will work with you to find a solution that satisfies both parties and addresses the issue at hand. If the proposed resolution is not satisfactory, we will continue to work with you until a mutually agreeable solution is found.